I recieved a rather interesting letter yesterday from a concerned reader, who purportedly was in a conversation with some of the BRG claims staff. He reports that many of the claims staff are overwhelmed by the number of claims they are receiving, and that some of the staff were in tears because of harassing and violent phone calls from individuals who were unfamiliar with the claims process and the terms and conditions of the BRG. Some of these individuals are reportedly threatening lawsuits if their claims are not approved.
I know many people on the internet see the announcements of this blog on the net, quickly check out the details, and muddle through their claims, only to be rejected because they don't know how to file a claim. They don't know the rules. Most of you do, thankfully, but there are a lot of emails I get daily asking me the simplest of questions (ie. are these rooms really free or is it a scam, how do you know I wont be charged, will you guarantee it?, would 2 queens be the same as 2 doubles because its still 2 beds, etc etc). Please, please, read the first few entries of this blog (mid January) and LEARN before you claim.
Here are my suggestions, which I expect all my readers to abide by:
1) Be NICE to Triprewards staff members. Friendliness makes everyone happy.
2) Don't demand anything, anytime. They have their rules, so follow them and don't make up your own rules.
3) Don't overdo your claims. If you know you're not going to use a room, why book it?
4) Can't use a room you booked? Cancel it. Don't screw the hotel over because you changed your mind. They'll keep that room available and not be able to sell it.
5) Give them time. If they don't answer within 4 hours, just chill. Wait until the end of the day, and then resubmit your claim or make a courtesy call. Never yell at them, you'll be blacklisted and screw yourself over for life.
If any of my readers are being threatening on the phone with BRG staff, shame on you. They're all mostly young women in their early 20's who don't deserve to be yelled at because you filed your claims wrong. All they do is follow a set of terms and conditions which are easily found on the internet. Read these. Read the posts about claims early in this blog. Follow the rules. If you do this, your claims will be approved. Don't expect an invalid claim to be approved - these people play by the book. If you are claiming lawsuits, that is just pathetic, and have fun in court trying to convince the judge that they NEED to give you a free room. They don't need to give you anything. They have covered their butts with the clause that claims must be filed "to their own satisfaction" - that's the BRG staff's satisfaction, not yours.
Get rid of the "us against them" mindset. This blog is not about sticking it to the Man and screwing Triprewards over as much as we can. This blog is a simple notification tool about rooms that can be issued for free, but by no means am I trying to screw a company over. It's their guarantee, I didn't offer myself the free rooms, they did. I just know how to get them. They can pull the guarantee at any time, and when they do, I won't be angry with them - I'll be thankful that a company actually kept their word and did give us free rooms for finding a rate lower than theirs. So, I plead to you, don't book more than you need, and cancel rooms you won't be using.