Thrilled to find this group: the BRG is an amazing way of getting free accomodation. I have used it in the US as well as in the UK. But I have had problems when comparing to websites with pre-paid rates, such as Expedia. Triprewards Best Rates are not pre paid, and that´s been a reason to neglect my claims. What´s your experience about this?
Hi Marcus, thanks for the message,
Almost 100% of BRG opportunities are through Expedia, Travelocity, and other prepaid sites. If a rate is not prepaid, it is most often through the hotel itself, which is usually the same price as Triprewards is. The prepaid rates are rates that have been negotiated by websites with the hotel themselves - the hotel does not set those rates and cannot change them.
I think the BRG staff may just be giving you a hard time, or you may be making an error in your claim forms. I'd need to know the exact error they're giving you to help you out further, but the website should not be an issue whatsoever, unless you are using Skoosh or one of the prepaid voucher sites (where a printed voucher is generated and you must take this to the hotel to check in). For more info about that, see my rant on Skoosh back in January.
Please read some of the earlier posts of this blog to learn how to maximize the chances of success with your BRG claims.
If you have any more questions, we're always here to help.