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Tuesday, October 21, 2008

Update on the Ramada Queens horror story...

A little while ago we told you about a reader's experiences with the Ramada Queens cancelling his stay and refusing to honor his BRG claim. He was uncertain as to what would be done to rectify the situation, but we now have news.

The aforementioned guest, Ben, contacted us this morning and verified that Wyndham will be refunding the full amount of his stay to him via cheque. So, there is a silver lining to every cloud.

Anyone who has or had a BRG with this property, be aware that you will be receiving a free night stay, but you will have to be reimbursed by Wyndham itself becuase of this chain breaking their franchise agreement. Rest easy knowing that they're going through hell on Earth with corporate right now for breaking the terms of being a Ramada property. They just learned (the hard way) that they can't weasel out of the BRG.

Thanks to Ben for keeping up informed.

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1 comment:

Matthew {xanthuos} said...

Let's hope they learn that lesson in full before I have my stays!

Thanks, Ben, for "falling on the sword" for the rest of us. Glad to hear you'll be getting a refund.