After the screenshot controversy broke a couple of weeks ago, I sent an email off to Wyndham asking for an explanation of the changes and what would now be accepted as proof of a lower rate's existence.
Late last week, I recieved this email from Dawn Lilly, one of the customer care supervisors at Wyndham's Guaranteed Best Available Rate department:
Dear Best Rate Guarantee Blog Team,
Thank you for your inquiry. It is has always been our policy not to accept screen prints as proof of a lower rate found; it appears this process was circumvented for a small time period. It is our policy that all claims must be independently validated by our Customer Care team prior to issuing the free night award. Screen shots can be manipulated by Customers, and we do not accept them as independent verification of a Customer claim.
Customer Care Supervisor
Wyndham Hotel Group
1910 8th Avenue NE
Aberdeen, SD 57401
Evidently, screenshots were never OK'd by the management of this program - the claims staff just decided to start accepting them. That being said, they were accepted for my entire BRG lifetime, so this "small time period" could be debated. Nevertheless, no recourse seems to be the current policy - the claim must be independently verified by the Wyndham staff, or no go. Luck of the draw, plain and simple.
Good luck to us all.