After hearing many conspiracy theories and unfounded rumors, we've now established that Mary Job does indeed exist, and all paranoia/suspense/gossip can be put to rest. A reader explains:
"A google search of Mary Job Wyndham reveals this picture and bio of a real Mary Job.
Based in Aberdeen, SD, Mary Job oversees the Wyndham Hotel Group Customer Service and Group Sales Department.
Now I imagine that Mary herself is not approving claims, likely her staff is approving them on her behalf, but she seems to be a real person."
I've spent the entire day preparing and packing for my departure overseas in the morning, so I'll admit, my post was written in haste, after a slew of emails regarding the "Mary Job" mystery caught my attention. I probably should have researched this further before playing in to all the hype/speculation! I'm humbled/embarrassed by the fact that the answer to this "mystery" was a mere Google search away.
Why she is responding to claims remains to be seen. It may be a step in the right direction - with upper management reviewing claims, they may be realizing that there was some fudging going on from some of the claims agents, and trying to do things the "right way". One thing cannot be disputed - it is strange for a high-ranking employee in the department to be replying to claims en masse.