Are we playing this game again? Today, I received this response from Choice regarding my most recent claim:
"The Best Internet Rate Guarantee program terms & conditions state
that the rate located on a competing website must match the rate
terms/restrictions that you made at www.choicehotels.com including the cancellation policy. The competing website information you
submitted is for a different cancellation policy. The competing website
requires guests to cancel the reservation by February 28.2013 . The
reservation you made at www.choicehotels.com is cancellable up to 4PM on the day of your arrival."
The funny thing is, this is the exact claim I attempted (successfully, I might add) just a month ago! I guess my "free cancellation" rate on Otel.com became a non-cancelable rate by just 24 hours! (Oh, my head is spinning!)
I've been hearing about rejections becoming more frequent. Reasons given seem to vary, and some are pretty lame. For those of you new to all of this, Choice did for a time strictly enforce matching cancel policies. Then, without explanation, they stopped that enforcement.
Is anybody else getting the run-around lately? (for whatever reason).. now's your chance to voice your experiences!